Effective date: [INSERT DATE]. Operated by [LEGAL ENTITY NAME], Nigeria ("Karabby", "we", "us").
1. Overview
This Policy forms part of the Karabby Terms and Conditions. Because Karabby is a marketplace intermediary and not the seller of the products listed, refunds and returns are primarily a matter between the Buyer and the Seller. This Policy explains how refunds are handled and Karabby’s limited role.
2. Digital products
Digital products (ebooks, files, audio, templates, licences) are delivered instantly and cannot be returned once accessed or downloaded. All sales of digital products are final and non-refundable, except where the product was not delivered due to a technical fault, is materially not as described, or a refund is required by law. Such decisions rest with the Seller; Karabby may facilitate but does not guarantee them.
3. Event and cinema tickets
Tickets are generally non-refundable and non-transferable once issued. Cancellations, rescheduling, and refunds are at the discretion of the Seller/organiser and subject to their terms. Karabby is not the organiser and is not responsible for any event taking place, being cancelled or rescheduled, or its quality.
4. Physical products
Returns, exchanges, and refunds for physical products are handled directly between the Buyer and the Seller, per the Seller’s stated terms and applicable consumer law. Because Karabby does not ship, deliver, receive, or inspect physical goods, we cannot accept returns, assess returned items, or independently verify delivery or non-delivery.
Delivery fees are set and collected by the Seller and are generally non-refundable once an order has been dispatched. Claims about late delivery, non-delivery, damage, or wrong items must be made to the Seller.
5. How to request a refund
- Contact the Seller first through the Platform with your order reference and the issue.
- If unresolved, contact Karabby support at [email protected]. We may, at our discretion and without obligation, help mediate.
- Approved refunds normally return to the original payment method; timing depends on the payment provider.
6. Chargebacks and Karabby’s role
Please resolve issues through the Platform before initiating a chargeback; abusive or fraudulent chargebacks may lead to suspension. Any refund or goodwill gesture facilitated by Karabby is made on behalf of the Seller and may be recovered from the Seller’s balance. Karabby is not obliged to refund from its own funds and accepts no liability for a Seller’s refusal or failure to refund. Nothing here limits any non-waivable statutory right. Refund questions: [email protected].